Genesys Platform SDK for .NET 7.6

Genesys Platform SDK for .NET, developed by Genesys Telecommunications Laboratories, Inc., is a managed development toolkit that enables .NET developers to build custom applications and services that integrate with the Genesys contact center platform (Genesys Engage). The SDK provides strongly typed APIs for connecting to core Genesys servers, including T-Server, Config Server, and Stat Server, allowing you to control and monitor interactions, manage configuration data, retrieve real-time statistics, and automate contact center workflows.

Key capabilities include:

• .NET-friendly libraries for C# and other .NET languages
• Event-driven and request/response programming models
• Support for telephony and interaction control, agent state changes, routing events, and media-related notifications
• Access to configuration and statistics services
• Robust connection management with high-availability and security options
• Documentation, samples, and tools to accelerate development

Common use cases include building custom agent desktops, middleware connectors, automation services, and real-time monitoring dashboards tailored to specific business requirements.

Compatibility and licensing: Designed for Windows and .NET environments. Version compatibility with specific .NET runtimes and Genesys server releases varies; consult Genesys release notes. Access typically requires appropriate Genesys licensing and credentials.

Genesys Platform SDK for .NET is developed by Genesys Telecommunications Laboratories, Inc.. The most popular versions of this product among our users are: 7.2 and 7.6.